Course Title: Accounts Receivable & Credit Policy in Receivable Management Training

Offered by: Lifa n Lúce Consultancy
Delivery Mode: In-person / Online / Blended
Target Audience: Accounts receivable clerks, finance officers, credit controllers, billing staff, and administrative professionals involved in receivables and customer accounts
Objective: To provide participants with the skills to effectively manage customer accounts, enforce credit policies, minimize bad debt, and improve the cash flow cycle through strategic receivables management.

Module 1: Fundamentals of Accounts Receivable Management

  • Overview of the receivables process

  • The role of accounts receivable in cash flow and working capital

  • Customer onboarding and invoice generation

  • Posting payments, tracking aging, and handling disputes

  • Internal controls and fraud prevention in receivables

Module 2: Credit Policy Development & Implementation

  • Importance of a credit policy in receivables management

  • Setting credit limits and terms based on risk assessment

  • Customer creditworthiness checks and documentation

  • Approval workflows for credit applications

  • Monitoring and revising credit policies

Module 3: Collections, Dispute Resolution & Risk Management

  • Best practices for timely collections

  • Aging reports, reminders, and escalation strategies

  • Handling overdue accounts professionally

  • Negotiation and communication techniques

  • Minimizing write-offs and managing doubtful accounts

Module 4: Reporting, Reconciliation & Performance Analysis

  • Preparing and analyzing AR aging reports

  • Customer account reconciliation techniques

  • KPIs for receivables (DSO, collection effectiveness index, etc.)

  • Using Excel for AR tracking and dashboards

  • Strategies for improving AR performance and cash conversion cycle