Change Management

Offered by: Lifa n Lúce Consultancy
Duration: 3 days Johannesburg, 3 days Pretoria 
Delivery Mode: In-person / Online / Blended
Target Audience: Office administrators, personal assistants (PAs), secretaries, receptionists, and executive support staff
Course Objective:
To develop core professional, communication, and organizational skills required to perform effectively and confidently in administrative support roles in a modern office environment.

• What is change management and why it matters

• Types of organizational change: structural, strategic, cultural, technological

• Human response to change: stages of transition (Kubler-Ross Change Curve)

• Identifying the drivers and barriers to change

• Organizational readiness assessment

• Developing a change strategy and vision

• Setting goals, scope, and success criteria

• Stakeholder analysis and engagement

• Communication planning during change

• Aligning change initiatives with strategic objectives

• Change leadership vs. change management

• Techniques for overcoming resistance

• Building a coalition of support

• Empowering employees through involvement and training

• Coaching and supporting individuals through change

• Embedding change into organizational culture

• Monitoring progress and managing risks

• Measuring change success: KPIs and feedback loops

• Reinforcement techniques and celebrating wins

• Lessons learned and continuous improvement

• Real-world case studies and group simulations

• Change management templates and toolkits

• Self-assessment and stakeholder engagement worksheets

• Certificate of Completion

• Optional: Follow-up coaching or implementation support