Course Title: Crisis Management & Leadership

Offered by: Lifa n Lúce Consultancy
Delivery Mode: In-person / Online / Blended
Target Audience: Senior leaders, managers, emergency response teams, communications officers, and professionals responsible for organizational continuity and risk management
Objective: To equip leaders with the skills, strategies, and tools needed to anticipate, manage, and lead through crises with confidence, clarity, and resilience.

Module 1: Understanding Crisis and Organizational Vulnerability

  • Defining crisis: types and characteristics

  • Common sources of internal and external crises

  • Risk assessment and vulnerability analysis

  • Early warning systems and preparedness planning

  • The psychology of crisis: impact on teams and decision-making

Module 2: Crisis Leadership and Decision-Making

  • The role of leadership in crisis response

  • Decision-making under pressure

  • Crisis communication principles and media handling

  • Maintaining team cohesion and morale

  • Ethical leadership and transparency in crisis

Module 3: Developing and Executing Crisis Management Plans

  • Elements of an effective crisis management plan

  • Building and activating a crisis response team

  • Incident command systems and response protocols

  • Business continuity planning (BCP)

  • Crisis simulations and scenario planning exercises

Module 4: Post-Crisis Recovery and Organizational Resilience

  • Damage control and recovery strategies

  • Learning from crises: debriefing and documentation

  • Reputation management and stakeholder reassurance

  • Building a resilient culture and adaptive leadership

  • Integrating lessons learned into future planning

Course Features

  • Real-world case studies and crisis response exercises

  • Crisis communication templates and risk registers

  • Checklists for emergency response and recovery

  • Certificate of Completion

  • Optional: Onsite crisis simulation or organizational readiness audit