Integrating Information Technology for Office Administrators and Secretaries

Offered by: Lifa n Lúce Consultancy
Delivery Mode: In-person / Online / Blended
Target Audience: Office administrators, executive assistants, secretaries, and clerical staff seeking to enhance productivity through technology
Objective: To equip office professionals with the digital tools, software knowledge, and IT integration skills needed to improve efficiency, accuracy, and communication in a modern office environment.

• Overview of essential IT tools for office management

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Document formatting, editing, and collaboration

• Basic data handling and reporting with Excel

• Creating effective presentations and visual materials

• Managing email communication professionally (Outlook, Gmail)

• Calendar and meeting scheduling tools

• Using Microsoft Teams, Zoom, and Google Workspace

• Cloud storage and file sharing (OneDrive, Google Drive)

• Time-saving tools: templates, shortcuts, and automation

• Best practices for digital file organization

• Data protection, backups, and version control

• Understanding cybersecurity basics (phishing, malware, password hygiene)

• Confidentiality and compliance with data policies (POPIA/GDPR)

• Managing access and permissions in shared systems

• Streamlining administrative processes using digital tools

• Online forms, document workflows, and approvals

• Basic troubleshooting and IT support etiquette

• Adapting to new technologies and digital transformation

• Personal development plans for continued IT upskilling

• Hands-on practice with office software

• Real-world administrative scenarios

• Digital reference workbook and resource toolkit

• Certificate of Completion

• Optional: Post-training IT support and refresher sessions