Course Title: Professional Skills for Office Administrators

Offered by:Lifa n Lúce Consultancy
Delivery Mode: In-person / Online / Blended
Target Audience: Office Administrators, Secretaries, Front Desk Officers, PAs, and other Administrative Professionals
Objective:
To develop core professional skills essential for managing office operations, communicating effectively, and providing excellent administrative support in a dynamic workplace.

Module 1: The Role of the Modern Office Administrator

  • Evolving responsibilities in a digital workplace

  • Core competencies and mindset of effective administrators

  • Professional image, ethics, and confidentiality

  • Organizational structure and interdepartmental collaboration

  • Prioritization and time management essentials

Module 2: Business Communication & Interpersonal Skills

  • Verbal and non-verbal communication skills

  • Writing professional emails, memos, and business correspondence

  • Telephone etiquette and front-desk professionalism

  • Active listening, emotional intelligence, and assertiveness

  • Handling difficult conversations and customer service excellence

Module 3: Office Organization & Records Management

  • Managing daily operations, meetings, and schedules

  • Filing systems: physical and electronic records

  • Document control and tracking

  • Office supply and asset management

  • Supporting team workflows and task follow-up

Module 4: Technology & Continuous Professional Development

  • Essential digital tools (Microsoft Word, Excel, Outlook, Teams)

  • Online calendars, document sharing, and file security

  • Developing a personal development plan

  • Embracing lifelong learning and upskilling opportunities

  • Self-motivation and resilience in a fast-changing environment

Course Features

  • Real-world administrative scenarios and case studies

  • Downloadable templates and checklists

  • Certificate of Completion

  • Optional: Skills assessment or final role-play activity