Strategic Executive Assistance, Mastering Protocol and Diplomacy

Offered by: Lifa n Lúce Consultancy
Delivery Mode: In-person / Online / Hybrid
Target Audience: Senior Executive Assistants, Personal Assistants (PAs), Chiefs of Staff, Office Managers, and high-level Administrative Professionals
Objective:
To equip high-level administrative professionals with strategic, diplomatic, and protocol management skills needed to operate with influence, discretion, and professionalism at the executive level.

• The shift from support role to strategic contributor

• Understanding executive priorities and aligning with organizational strategy

• Anticipating needs and managing high-level schedules

• Confidentiality, discretion, and integrity at the executive level

• Managing up: strengthening the assistant–executive partnership

• Overview of protocol: business, government, and international

• Titles, forms of address, and seating arrangements

• Hosting dignitaries, VIP guests, and delegations

• Gift-giving and etiquette in cross-cultural contexts

• Protocol for formal meetings, events, and ceremonies

• Communicating with authority and professionalism

• Emotional intelligence and reading the room

• Conflict management and tactful assertiveness

• Building trust with executives, clients, and high-profile stakeholders

• Representing leadership with poise in internal and external settings

• Coordinating international and executive travel with precision

• Planning strategic events, summits, and board meetings

• Creating briefing packs, executive agendas, and follow-ups

• Managing protocol during multi-stakeholder or high-security events

• Scenario planning: navigating protocol issues and last-minute changes

• Case studies and real-world executive scenarios

• Group simulations and protocol role-play

• Downloadable etiquette and protocol toolkit

• Certificate of Mastery awarded on completion