Virtual Competence Development Masterclass for Secretaries and Administrators

Offered by: Lifa n Lúce Consultancy
Duration: 2 days Virtual Training
Delivery Mode: Online / Hybrid / In-Person
Target Audience: Secretaries, Personal Assistants (PAs), Executive Assistants (EAs), and Office Administrators
Objective: To enhance the virtual and digital skills of administrative professionals, equipping them to work efficiently, communicate effectively, and support leadership in the virtual workplace.

• Understanding the virtual work environment

• Role evolution: from physical desks to digital presence

• Tools for remote collaboration and communication

• Best practices for virtual etiquette and professionalism

• Setting up a productive remote/virtual workspace

• Virtual scheduling and calendar coordination (Outlook, Google Calendar)

• Cloud storage and document sharing (Google Drive, OneDrive, Dropbox)

• Task management platforms (Trello, Asana, MS To Do)

• Virtual meeting tools: Zoom, MS Teams, Google Meet

• Document editing and real-time collaboration (Google Docs, Microsoft 365)

• Communicating with clarity in email, chat, and video

• Managing tone and professionalism across digital channels

• Building trust and relationships remotely

• Practicing empathy, active listening, and emotional intelligence

• Managing conflict and misunderstandings in virtual settings

• Prioritizing tasks and reducing digital overload

• Organizing files, inboxes, and digital records effectively

• Cybersecurity basics: password hygiene, phishing awareness

• Managing sensitive information in cloud systems

• Balancing responsiveness with boundaries in a virtual environment

• Interactive demos and real-time practice sessions

• Downloadable digital resources and templates

• Virtual assessment or final practical task

• Certificate of Completion issued at end of course